Booking & counter · Travelers
Upgrade
Also called car upgrade, class upgrade
The short answerGetting a car from a higher class than the one you booked, either free or for an extra charge.
What it means
An upgrade is a move to a larger or better-equipped car class. It's either complimentary, often when the booked class isn't available, or a paid offer at the counter. A paid upgrade usually raises the daily rate and can change fuel costs and the deposit.
Why it matters
A free upgrade when your class isn't available is common practice; a paid one is a choice. Ask for the total cost, including fuel use and any change to cover.
Related terms
- Car classThe size and type group a rental is booked in, such as compact automatic, rather than a specific model.
- Or similarYou're booking a class of car, not a specific model; the car shown is an example from that class.
Also related Complimentary / forced upgrade, Downgrade, Upsell